Shipping & Returns

Shipping:

Returns:

We want our customers to be happy with their products! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a full refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or order number.

If your products has been opened and used, no problem, you are still eligible for a store credit. Once your item has been received someone from the store will contact you to let you know your store credit balance. Our staff would love to get to know you and help you with your next purchase. To use your store credit please call us at 615-292-8606.

To start a return, you can contact us at contact@privateedition.com. 
Once you have contacted us and we have approved that the product can be returned to us, we’ll send you a return shipping label with instructions. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent back to us at the following address: 4009 Hillsboro Pike Suite 101, Nashville, TN  37215

You can always contact us for any questions concerning your return at contact@privateedition.com. Or call us at 1-615-292-8606.

 Damages and issues

Make sure to inspect your order once your receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customer satisfaction is our #1 priority! 

 Exceptions / non-returnable items

Certain types of items cannot be returned, like fragrances, home fragrances, and candles that have been open and used.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@privateedition.com.